Shipping and Returns Policy

DELIVERY INFORMATION

Subject to availability and receipt of payment in full, orders will be processed. Upon completion of orders and inspection of expected quality, ordered products will be dispatched via our preferred courier service provider, The Courier Guy.

Hopewell Supplies will be responsible for all collections and deliveries of products. It is recommended that 4 working days be allowed for receipt from the despatch date for all national door-to-door deliveries. Pick up collection from Hopewell Supplies will be held at the premises for no longer then 10 days.

RATES

0-15kg – R95

16-25kg- R150

Please note express or overnight courier is optional per special request. Price to be decided at the time.

DAMAGED GOODS

Please let us know within one working day of receiving your order if your goods are damaged upon delivery. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

RETURNS

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with your product that you received with your order you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if its in original sealed state , we will refund you the value of the product. If you have opened and/used the product and not satisfied with we will then pass your feedback onto the supplier of the product. The suppliers remedy is then up to their own discretion for a refund.

No returns on sale or custom items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food items, flowers, some health & personal care items

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@hopewellsupplies.com.

Wrong/missing product

If you receive the wrong product you must contact admin@hopewellsupplies.com in one working day. We will check our system to see whether a miss pick occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Please note:-

Hopewell Supplies aka Hopewell Health & Pantry would like to draw your attention that most goods are consumables. These goods may vary in colour, size, shape and appearance from specifications and images on the site. Hopewell Supplies will specify and advertise goods to their ability but Hopewell Supplies is not liable if same varies